Frequently Asked Questions

CAN YOU SHIP INTERNATIONALLY?

Yes! We can ship prints internationally; however, additional shipping charges may apply. We currently do not ship our merchandise internationally.

WHEN WILL I RECEIVE MY ORDER? 

In general, under normal circumstances, most print and frame orders are processed, produced and shipped within 5 business days - and typically arrive in 7-10 business days. Canvas orders are usually produced in 5 days, arriving in 7-10 business days. Next day and 2-day express shipping are available, however, please note that these options will not affect processing time. 

All merchandise orders are processed, produced and shipped within 3 business days - and ship USPS Priority Mail within the continental US. 

**Please note: Due to the current situation with COVID-19, printing and production time are running longer than normal. Currently, production on all products is running as long as 12 business days.

WHAT IS YOUR RETURN POLICY?

We do not accept returns for products that have been ordered unless damage has occured during shipping.  If an item arrives damaged, please contact us at info@cardinalartworks.com within 7 days of receipt of the print.  Please include a photo or two of the damage to the item, as well as the packaging. We will have a replacement shipped immediately. 

HOW DO I DECIDE WHAT SIZE PRINT I NEED? 

While the various sizes can seem overwhelming, a little simple math will help.  First, measure the blank area of the wall, uncovered by furniture or molding. Generally, the finished size of the piece, including mat and frame, should cover between 2/3 and 3/4 of the area. So, a wall with a blank area of 60"W x 48"H would look great with a print no larger than 45"W x 36"H, and no smaller than 40"W x 32"H, both including any matting and framing.  If you are hanging above a piece of furniture such as a sofa or headboard, the bottom should be 6" to 12" above the top of the furniture, and the width of the print should be 2/3 to 3/4 of the width of the furniture. When choosing art to hang above the fireplace, leave a space of 3 to 6 inches above the mantle. The width of the art should be wider than the firebox, but smaller than the width of the mantle. Don't be afraid to go big! If you have a large open wall space, a large print filling the space makes a bigger visual impact. 

WHAT MEDIA AND STYLE SHOULD I CHOOSE? 

We have selected each of the printing media specifically because of the way they display our images. Each one maintains the color fidelity and detail of our images and will look great in any home. The various styles are intended to offer options for different styles of decor. A matted and framed print offers a more traditional look, while an acrylic print or metal print has a sleek, modern look. Canvas offers a classic look resembling a painting. Metallic and Fine Art  papers can offer a nice shine and finish, displaying good color and detail, and look great framed and behind glass or acrylic. We generally do not offer our images with a glossy finish because glossy does not frame well. We also do not like matte finish papers for our work because they tend to lose detail in the shadow areas. Still not sure? Try the Wall Preview feature, or use a mobile device to use the Live Preview Augmented Reality feature and see our images in the exact space you intend to display it! 

I'D LIKE TO ORDER A POLYPTYCH OF YOUR IMAGES, BUT DON'T SEE ONE OF THE IMAGES I'D LIKE. CAN YOU CREATE ONE?

First, your asking what a polyptych is... This is simply taking a large image and breaking it up into 2, 3, or more smaller images or putting together an assortment of images to make a collage (see the image to the right).  If you would like to order an art wall of two or more prints of one image or several related images that you don't see in our online store, contact us and we'll be happy to create it for you and add it to our store! Just let us know which image or images you'd like to see, and the total area you'd like to cover. 

PRIVACY POLICY

Your privacy is important to us, so we will never sell or provide your information to any third party, with the exception of our professional printers (who do not store our customer information). We do not nor will we ever sell or share email lists with any third party. We collect your information solely for the purpose of marketing our fine-art photography, and we promise not to abuse your trust. 

TRUSTED ART SELLER

What does it mean to be a trusted art seller? Simply that we have been vetted and approved by Art Storefronts, one of the nation's leading platforms for online fine-art and photography sellers. So your interactions with our online gallery are 100% safe. Just look for the Trusted Art Seller badge to be certain you have landed on our gallery! Learn more here

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Archival printing is the term used to describe fine art reproductions of museum quality. Our images are printed using the finest quality papers and inks designed to resist color fading using a fine art printer with exceptionally high resolution.

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